Shipping policy

Last updated : January 4, 2026

At Les Ateliers Matchalogy inc., every order is prepared with care, in alignment with our ritual and our quality standards.

 

 

Shipping Areas

We currently ship across Canada.
Orders are shipped to the address provided at checkout. It is your responsibility to ensure that all shipping information is accurate and complete.

 

Processing Times

Orders are prepared and processed within 2 to 7 business days.
Processing times may vary during periods of high demand, exclusive launches, or pre-orders. In such cases, estimated timelines will be clearly indicated at the time of purchase.

 

Delivery Times

Once shipped, estimated delivery times are:

  • 4 to 7 days for Québec

  • 7 to 14 days for the rest of Canada

These timelines are provided as estimates only and may vary depending on destination, carrier, and factors beyond our control.

 

 

Shipping Fees

Shipping fees vary and are displayed at checkout prior to order confirmation.
Shipping is free for subscriptions and for orders over $120. 

Economy untracked shipping (free) : No tracking number. In case of loss or theft, no replacement or refund will be issued.

Secure tracked shipping : Includes a tracking number. In case of loss or theft, the order will be replaced or refunded.

 

Order Tracking

When available, a tracking number will be sent by email once the order has shipped.
No tracking number is provided for subscription shipments.

 

Missed Deliveries or Incomplete Addresses

Matchalogy is not responsible for delays or losses resulting from:

  • an incorrect or incomplete address
  • absence at the time of delivery
  • refusal of delivery
  • failure to collect the order from the post office within the prescribed timeframe

If the order is returned to us in good condition following one of the situations listed above, a refund will be issued, excluding shipping fees.

 

Lost or Damaged Products

In the event of a confirmed lost package, a replacement will be sent once the client notifies us of the situation.

If a package arrives damaged, we invite you to contact us as soon as possible so the situation can be assessed. Significant damage, including aesthetic damage, may qualify for a replacement when the presentation or integrity of the product is compromised. Minor, purely cosmetic damage that does not affect the quality of the product will not be accepted.

 

Subscriptions

Coming soon.

 

 

Changes to This Policy

This shipping policy may be modified at any time. The most recent version will always be available on our website.

 

Contact Us

For any questions regarding shipping:

Les Ateliers Matchalogy inc.
Email: info@matchalogy.com

 

By placing an order on our website, you agree to this shipping policy.