Cancellation policy

Last updated: January 22, 2026

At Les Ateliers Matchalogy inc., every purchase is made with intention. Due to the nature of our products and services, certain conditions apply to the cancellation of orders, subscriptions, and purchase options.

 

Physical Product Orders

Orders for physical products are processed promptly to ensure the freshness and quality of food items.

• Once an order is confirmed, it cannot be cancelled.
• No order modifications can be made after payment confirmation.
• Applicable return and exchange conditions are outlined in the Returns and Exchanges Policy.

Order Errors

In the event of an error attributable to Les Ateliers Matchalogy inc.:
• incorrect product
• duplicate charge
• technical issue

The situation will be carefully reviewed, and an appropriate solution will be proposed in accordance with our policies.

 

Shipping-Related Cancellations

Conditions related to lost, damaged, or undelivered parcels are governed by the Shipping Policy and the Returns and Exchanges Policy.

Policy Updates

This cancellation policy may be modified at any time. The most recent version will always be available on our website.

Contact Us

For any questions regarding the cancellation of a purchase option:
Les Ateliers Matchalogy inc.
Email: info@matchalogy.com

 

By making a purchase on our website, you acknowledge that you have read and accepted this cancellation policy.